Old Shippings & Returns
We are pleased to offer complimentary shipping on all orders in Europe, USA and Canada.
A flat rate of 35$ will be charged when shipping to Australia.
All discounted or customized orders are final sale and are not eligible for return or exchange.
Only full-price items are eligible for returns and refunds.
Full refund Via Pay Pal for all returned items or exchanging, upon request.
It may take 1-2 weeks handling the order.
You will receive notification and tracking number when you order have been shipped.
Return Instructions
- Pack the item(s) securely in the original product packaging
- Please include packing slip or return form inside return package.
- Affix the mailing label to the outside of your package
- Send the parcel via registered regular mail with no value declaration.
- Please email us back the Tracking number.
- Email: studio@yael-herman.com Tel: 972 (0)52 3676647
- You will receive a return confirmation email once we receive your package.
- Allow up to 30 days for your credit card company to process your credit.