Shipping & Returns


We are pleased to offer complimentary shipping on all orders in Europe, USA and Canada.
A flat rate of 35$ will be charged when shipping to Australia.
All discounted or customized orders are final sale and are not eligible for return or exchange.
Only full-price items are eligible for returns and refunds.
Full refund Via Pay Pal for all returned items or exchanging, upon request.
It may take 1-2 weeks handling the order.
You will receive notification and tracking number when you order have been shipped. 
 
Return Instructions
  • Pack the item(s) securely in the original product packaging
  • Please include packing slip or return form inside return package.
  • Affix the mailing label to the outside of your package
  • Send the parcel via registered regular mail with no value declaration.
  • Please email us back the Tracking number.
  • Email:  studio@yael-herman.com Tel: 972 (0)52 3676647
  • You will receive a return confirmation email once we receive your package.
  • Allow up to 30 days for your credit card company to process your credit.